Frequently Asked Questions
Everything you need to know about your LISEN experience.
What is the standard shipping time for LISEN orders?
Most orders are processed within 24 hours. Standard shipping typically takes 3-7 business days depending on your location, and you will receive a tracking number via email as soon as your package ships.
Are LISEN products compatible with both iPhone and Android devices?
Yes, we offer a wide range of accessories including MagSafe-compatible mounts for iPhones and universal adjustable stands and chargers that work seamlessly with Android devices.
What is your return policy if I am not satisfied?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return it in its original packaging for a full refund or exchange.
Do LISEN car mounts work with thick phone cases?
Our car mounts are designed with adjustable hooks and high-power magnets to accommodate most cases, including heavy-duty and rugged styles up to 0.8 inches thick.
What kind of warranty comes with my purchase?
All LISEN products come with a standard 12-month worry-free warranty. You can also register your product on our website to extend your coverage to 24 months.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and secure mobile payment options like Apple Pay and Google Pay.