Returns & Exchanges
At LISEN, we stand by the quality of our phone accessories and offer a hassle-free 30-day return policy for all products in their original condition. If you are not completely satisfied with your purchase, our dedicated support team is here to ensure a smooth exchange or refund process.
Initiate Your Request
Contact our customer support team via email with your order number and the reason for the return to receive a Return Merchandise Authorization (RMA).
Prepare the Package
Securely pack the electronic accessories in their original packaging, ensuring all cables, manuals, and protective films are included to qualify for a full refund.
Ship the Item
Affix the provided shipping label or use a trackable shipping service to send the package back to our designated LISEN quality control center.
Inspection and Refund
Once our technicians verify the item's condition, we will process your refund or dispatch your replacement within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing